Complaints Policy

Our Commitment

At Noble Pedal, we are committed to providing a high standard of service and quality products. However, we recognise that there may be occasions where things do not go as expected.

If this happens, we want to hear from you so we can resolve the issue quickly, fairly, and professionally.

What Is a Complaint?

A complaint is any expression of dissatisfaction regarding our products, services, or the way your order has been handled.

How to Make a Complaint

You can contact us using the following methods:

Email: info@noblepedal.co.uk
Phone: 0333 090 5867
Contact Form: Via our website

Please include:

Your name and order number
A clear description of the issue
Any relevant photos or supporting information

What Happens Next

We aim to handle all complaints promptly and efficiently:

Acknowledgement: Within 24–48 hours
Investigation: We will review the issue thoroughly with the relevant supplier where necessary
Resolution: We aim to provide a full response within 3–7 working days

If more time is required, we will keep you informed throughout the process.

Resolution Outcomes

Where a complaint is upheld, we will aim to resolve the issue appropriately. This may include:

Repair or replacement of the product
Refund (in line with our Returns Policy)
Assistance with warranty claims
Alternative solutions where applicable

Supplier & Warranty Considerations

As we work with a network of trusted suppliers, certain complaints -particularly those relating to technical issues or warranty claims - may require coordination with the manufacturer.

We will manage this process on your behalf and keep you updated at every stage.

Escalation

If you are not satisfied with the outcome of your complaint, you may request that it is reviewed further. We are committed to reaching a fair resolution wherever possible.